Frequently asked questions
🧸 Products
Are the products safe for babies?
Yes. All products are carefully selected and comply with European safety standards for baby and children's products.
What materials are the products made from?
Our products are made from soft, safe, and durable materials suitable for babies and young children.
Are the colours the same as in the photos?
We do our best to display products as realistically as possible. Slight colour differences may occur due to screen settings.
Are accessories available separately?
Yes. Some items are sold separately so you can create your own favourite combination.
📦 Orders
How do I place an order?
Choose your favourite products, add them to your shopping cart, and follow the steps at checkout.
Can I still change my order?
If your order has not yet been shipped, we can often still make adjustments. Please contact us as soon as possible.
Will I receive an order confirmation?
Yes, you will automatically receive a confirmation email once your order has been successfully placed.
🚚 Shipping
What is the delivery time?
The average delivery time is 5 to 10 working days.
Why does delivery sometimes take a little longer?
We work with international suppliers to offer unique products. As a result, delivery may sometimes take a little longer than with local stores.
Can I track my order?
Yes. You will receive a tracking number once your order has been shipped.
In which countries do you deliver?
We currently deliver to several European countries.
🔁 Returns & Refunds
Can I return my order?
Yes. You have a 14-day cooling-off period after receiving your order.
How do I initiate a return?
Send us an email with your order number and reason for return. We will help you with the return procedure.
When will I receive my refund?
After receipt and inspection of the product, the refund will be processed within a few working days.
💌 Contact
How can I contact Studio Rose?
We aim to respond to all messages within 24 hours.